Account or passenger directions do not print on a Trip Ticket, why?

LimoWiz scans the routing line and matches it to the address on file. If address is found, directions will be printed. When you enter routing info, make sure that you use the function keys <F6> or <F7>  to automatically get the account or passenger address or click on the Account Address or Passenger Address buttons. (Do not type the address manually or type any extra text on routing line that has the address).