TECHNICAL SUPPORT POLICY

Our customers are important to us! In addition to offering customers the best software products, Creative Software & Consulting also provides superior customer service.

Technical support via phone, email, remote support, and/or updates, licenses, downloads of previous or current versions, replacement CDs are ONLY available for users who have an active and current maintenance and support plan.

When you purchase LimoWiz, you are granted one year of support from date of purchase which includes updates which you may download from the members page.

If your support contract has expired, you must renew your yearly support contract before you can obtain support.

Before you contact us, please check the following pointers:

See the Frequently Asked Questions / Help page.
When calling be in front of your computer and be ready to provide the version of LimoWiz (located on top corner of the program) and operating system you're using (i.e. Vista, XP, etc.). If you leave a voice message, be provide a detailed description of issue of the subject you are calling about.
Login to members page and see if a new update addresses you issue.
Check the changes history at: Update History
If you still need help, please contact us via the Support Request Form
If you wish to send us a suggestion, please us the Suggestion Form

CONTACT INFORMATION

Business Hours:
Monday-Friday: 9:00AM - 8:00PM, EST,
Saturday: 09:00AM - 5:00PM, EST

PHONE: 973-625-1604
FAX: 973-784-1101

Mailing Address:
CREATIVE SOFTWARE & CONSULTING LLC
21 Pine St. Suite 105
Rockaway, NJ 07866, USA