Frequently Asked Quesions

Support & Frequently Asked Questions

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Remote Technical Support

Remote technical support may be the easiest method to solve a problem or explain how to do a certain task in LimoWiz.
This service is only available to members of the Maintenance and Support.

You must be speaking on the phone with a technical support specialist who will determine if remote support is needed.

Installation and Run-Time Issues

Download the LimoWiz Manual or view it online
LimoWiz Network Version Installation.
LimoWiz Single User Installation.
My network is down or a workstation cannot see server, what should I do? (Hot)
Accessing LimoWiz data files seems slow on a local area network? How to speed it up? (Hot)
What causes error 33 Data Type Error?
What's the difference between LimoWiz single user version and multi user version?
Backup LimoWiz Data Files
Restore LimoWiz Data

Printing

How do I print a multi-trip contact?
The word "Error" prints instead of text on some reports. Why?

Billing & Invoicing

How does LimoWiz handle the billing and generation of invoices and statements?
Why can't I bill an account or trips not appearing on a Multi-Trip invoice?
A trip was completed, how can I assign the driver and payroll information?
How could I pay a single trip after it was completed?
How could I record payment for a multi-trip invoice?
The Total Due on Multi-Trip seems wrong. I specified opening and closing date on billing window?

Accounts

How can I create a one time account?
Change Administration Fee Amount or Percentage for All Accounts
How do I change Account Number?

Trip Entry

How do I do enter trip routing details pickup and drop off and flight information?
What is the "Confirm Email" drop down list on the Add/Edit Reservation Screen?
I charge more on a pick up from a location than a drop off, how can I setup this in LimoWiz?
Account or passenger directions do not print on a Trip Ticket, why?
Could I assign multiple vehicles to one reservation or print a multi trip contract?
Why does Gross Pay on the driver Settle window show a zero?
Hourly charges are not being calculated the way I expect them, what did I do wrong?

Payroll

Where do I setup how the driver's payroll commission and how do I print or preview drivers payroll?
How do I prevent the printing of a payroll report for a certain driver?

How do I create HTML terms and conditions? (Hot)
HTML email goes out with the red X below company name. Why?
How do I use LimoWiz with MS Outlook or Outlook Express to email confirmations and single trip invoices?
PDF Email:
Email Trip Tickets to drivers, invoices, etc to customers. (Hot)
How can I send SMS (short text messages) to driver's mobile device from LimoWiz Dispatch window?

Fax

How do I fax from LimoWiz? (Hot)

Various Issues

How can I select several records to do various tasks like adding records to mailing labels database?
How do I find files I downloaded from the Internet or files on my computer?
How do I perform Query, Excel Export, Quick Print, etc.? (Hot)
How do I perform Microsoft Word Merge?
How can I change screen resolution, color scheme, screen saver, etc?
LimoWiz main toolbar displays on two lines, why?
Can I change my company’s address?
How can I access LimoWiz in the office from a remote location, like my home? (Hot)
I suspect that LimoWiz is not displaying its records correctly. What should I do?
Some buttons or columns are not showing on dispatch window. Why?
The split or toggle button that shows routing does not appear on dispatch window. Why?
How can I select several records to do various tasks like adding records to mailing labels database?
How do I create a price table for a certain account or give a discount? (Hot)